FAQs
Because We Love Answering (Almost) as Much as You Love Asking!
Greetings, oh wise shopper! You've stumbled upon the sacred scrolls of knowledge, our Frequently Asked Questions (FAQ) page – the ultimate guide to unravelling the mysteries of online shopping. Got questions about placing orders, tracking deliveries, or decoding our policies? Fear not, because we're about to spill the tea (and maybe a few fashion secrets).
Lost in the FAQ Wilderness? Cue the Support Squad!
A team of fashion superheroes, ready to swoop in and rescue you from the FAQ maze. That's our customer support team! If the FAQ treasure map leads you in circles or if you just need a virtual hug, reach out to our friendly squad. Your satisfaction is important, and we're here to assist you in every plot twist of your shopping saga.
Email: kirsty@vintagerecovery.co.uk
WhatsApp: 07552223211
So, fearless fashion explorer, dive into the FAQ sea, conquer the shopping quests, and if all else fails, send a signal to our support superheroes. Together, we'll turn your online shopping experience into an epic tale of style, laughter, and possibly a virtual high-five. Happy shopping, oh brave one!
Ordering and Payment
Do I need an account to shop with you?
No account, no problem! But if you want the VIP treatment with exclusive offers and discounts, then buckle up, buttercup – it's signup time.
How do I place an order?
Simple! Clickety-click on the items you fancy, toss them in your virtual cart, and voila – it's shopping magic. Our website is basically a fashion genie; ask and you shall receive fabulous finds.
What payment methods do you accept?
We're not picky – major credit cards, PayPal, Apple Pay, and even Klarna.
Can I cancel or change my order?
Quick fingers are the key here. Contact us pronto, and if your order hasn't taken its shipping adventure, we might work some cancellation magic.
What if an item I want is sold out?
Sorry, but our items are like rare unicorns – one of a kind, and we rarely get more than one. Fashion FOMO, anyone?
Can I view my order history?
Absolutely! If you've got an account, log in and stroll down fashion memory lane with your order history. It's like a stylish time machine.
Sizing and Fit
How can I find the right size?
We're not leaving you in the sizing dark. Every item comes with a full-blown product description, measurements in inches and centimetres, and a sizing guide. It's like a virtual fitting room.
Do you provide size charts?
Yup, size charts on each product page – because we believe in informed fashion decisions, not surprises.
What if the item doesn't fit?
If it's a fashion misfit, hit us up! Follow our return policy dance, and we'll make sure your style journey continues flawlessly.
Shipping and Delivery
Who delivers my parcel?
Royal Mail, our trusty delivery sidekick. It's like the Batman of shipping services.
What are the shipping options and cost?
All UK deliveries are £3.95 – a small price to pay for a fashionable rendezvous.
How long does shipping take?
Usually 2-3 days, excluding Sundays, Bank Holidays, and the occasional fashion show.
Can I track my order?
Of course! Track it through your account or play detective on the Royal Mail website with the provided tracking info.
Can I send to my work or school address?
Yes, but be ready to sign for your parcel. No signature, no fashion – it's a rule.
Can I change my shipping address?
Quick change artists, this one's for you. Contact us before lift-off, and we might redirect your fashion spaceship.
Can I collect my order?
Yes, if you're a local legend in Sidcup. Reach out, and let's plan a fashion rendezvous.
International Shipping
Do you ship internationally?
Yes, we do. All details are available on the items product page.
What are the international shipping costs and delivery times?
| EU | ROW |
| £14.95 | £21.95 |
Are there any additional fees for international orders?
Yes, International Orders may incur a customs or import duty fee that would have to be paid by the customer. We suggest that you contact your local customs office for current charges before you order to avoid any unexpected charges.
Returns and Refunds
What is your returns policy?
Our return policy allows you to return most items within 30 days of delivery for a full refund or exchange. Please review our detailed return policy for specific instructions and exceptions.
How do I initiate a return?
For all returns please contact us.
How do I know that you have received my return?
As soon as your return has been processed, we'll email you to let you know. In the unlikely event that you don't receive this email within 14 days of posting your parcel to us, please contact us. If you have returned your parcel using Royal Mail, Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us so we can track that down for you.
When can I expect a refund?
Once a return has been processed, refunds are typically issued within 3-5 business days to your original payment method.
What should I do if I receive an incorrect item?
Believe it or not we do make mistakes on the very rare occasion! If the item we have sent you is not the item that you have ordered from the website, Please contact us and we will get it sorted for you.
Who pays to return the item?
We do not offer free return postage.
How long does it take to see a refund in my bank account?
This is dependent on who you bank with and can take up to 10 business days.
Product Information
Can I view detailed product descriptions?
Absolutely! Dive into product specs, features, and care instructions on each item's page.
Are the product images accurate representations?
We aim for accuracy, but screens and lighting play tricks. Expect 99.9% glamour, 0.1% Instagram filter.
Has the garment been washed before I received it?
Yes, every garment's had a spa day before hitting our website, so they're ready to wear right away. However, if you have allergies or sensitive to certain cleaning products, then please rewash before wearing.
How often do you add new stock?
We add stock as often as we can, but you should expect to see new lines weekly.
Account and Registration
How do I create an account?
Creating an account is easy. Click on the "Sign Up" or "Create Account" link at the top of our website, fill in the required information, and follow the on-screen instructions.
How can I reset my password?
If you need to reset your password, click on the "Forgot Password" link on the login page. We'll send you a password reset link to the email address associated with your account.
What are the benefits of creating an account?
Creating an account offers several benefits, including faster checkout, order history tracking, and access to exclusive promotions and discounts.
Discounts and Promotions
How can I apply a discount code?
During the checkout process, you'll find a field where you can enter your discount code. The discount will be applied to your order total.
Are there any ongoing promotions or sales?
To stay updated on our latest promotions and sales, subscribe to our newsletter or set up an account to receive weekly promotion or sale updates.
Do you offer loyalty programs or rewards?
No, not currently, but it is something we are looking into.
Contact and Support
How can I contact your customer support team?
You can contact us using this link,
Phone: 0203 663 7786
WhatsApp: 07552223211.
What are your customer support hours?
| MON | 10-5 |
| TUES | 10-5 |
| WED | 10-5 |
| THUR | 10-5 |
| FRI | 10-5 |
| SAT | 10-5 |
| SUN | CLOSED |
