DELIVERIES & RETURNS
When it comes to getting your goodies to you, we've got it all sorted with Royal Mail, and a friendly signature will be needed upon arrival.
Now, let's chat about delivery times: For our trusty Standard Delivery, you can usually expect to see your package in 2-3 days (excluding Sundays, Bank Holidays and busier seasonal periods).
If for any reason you do need a a different postal service then please contact us before purchasing.
Most of our international orders embark on their journey with Royal Mail, while those bigger, heavier ones take the scenic route with ParcelForce.
Now, here's the lowdown on the shipping timeline: For international orders, it's a good idea to allow up to 14 working days. That way, you'll have plenty of time to eagerly anticipate your special delivery.
PLEASE NOTE: International Orders may incur a customs or import duty fee that would have to be paid by the customer. We suggest that you contact your local customs office for current charges before you order to avoid any unexpected charges.
Delivery Costs (Standard Delivery)
A little pro tip: We recommend providing an address for delivery where either you or a trusty friend can be around to sign for your package. Our deliveries like to make their grand entrance during business hours, and they do require a signature upon their arrival.
You can return any item (excluding hosiery, swimwear and pierced jewellery for a refund, within 30 days of purchase date. All you need to do is contact us and post it back. Please use the original packaging if you can!
Our return address is:
313A Blackfen Road
All goods will be inspected on return and must meet the following criteria:
- All original Vintage Recovery tags attached.
- All items must be returned in the same condition.
- All items must not have been worn.
- All items must be free of any odours.
- All items must be in a saleable condition.
We recommend that you use recorded mail and keep the receipt of postage as we are not responsible for any orders that are lost by mail service providers when you are returning them to us. Please ensure your goods are packed securely and cannot get damaged on the way. We do not provide free returns.
For any questions please contact us.